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FAQ

Frequently asked questions

What is AiGlean and how does it work?

AiGlean is a smart e-commerce platform that helps businesses sell online through a mobile-friendly website integrated with WhatsApp. Customers browse your store, chat through WhatsApp, and complete their orders via a secure checkout flow — no app downloads needed.

Is AiGlean only for retailers?

No — AiGlean supports both B2C (retail) and B2B (wholesale) business models. Whether you're a store, restaurant, or supplier, AiGlean helps you manage orders, payments, and customer service from one platform.

Can customers place orders directly on WhatsApp?

Yes. Customers can view your catalog, chat with your AI-powered chatbot, and get order assistance through WhatsApp. Checkout is completed via a secure website page linked from the chat.

Do I need a developer to set it up?

Not at all. AiGlean is built to be easy to set up — no coding required. You can launch your store, connect your WhatsApp number, and start selling in minutes.

Which payment methods are supported?

AiGlean integrates with major payment gateways like PayTabs, and supports Visa, MasterCard, Google Pay, Apple Pay, and cash on delivery.

Does AiGlean support restaurants and food delivery?

Yes! AiGlean is perfect for restaurants, cafes, and food businesses. You can offer a menu, take orders via WhatsApp, and manage delivery or pickup with full order tracking.

Can I create a custom chatbot for my business?

Yes. AiGlean allows you to build a custom WhatsApp chatbot tailored to your products, services, and customer flow — including auto-replies, order help, and more.

Is the platform mobile-friendly?

Absolutely. Both the store and admin dashboard are optimized for mobile, so your customers and team can use it anytime, anywhere.

Does AiGlean support multiple branches or vendors?

Yes. You can manage multiple branches, employees, or even vendors from one dashboard — perfect for franchises or large operations.

Do you offer technical support?

Yes. AiGlean offers full technical support through a ticketing system and WhatsApp. We also help with onboarding, training, and connecting your payment/shipping partners.

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